PRIVACY POLICY

Your privacy matters to us

Last Updated: November 2025

At CareConnect Texas, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our services.

By using our website or submitting information to us, you agree to the terms described in this policy.

Information We Collect

We may collect the following types of information:

a. Personal Information:
  • Name, address, phone number, and email address

  • Date of birth or demographic information (if applicable)

  • Health-related details you voluntarily provide for care inquiries or service requests

b. Non-Personal Information:
  • Browser type, device information, and operating system

  • Pages visited, time spent on site, and referral source

  • Cookies or analytics data used to improve user experience

c. Communication Data:
  • Messages or inquiries submitted through contact forms or email

  • Feedback, reviews, or testimonials you provide

How We Use Your Information

We use collected information to:

  • Provide and manage home care and support services

  • Respond to your inquiries or requests

  • Process service payments and billing

  • Improve our website, marketing, and communications

  • Meet regulatory or legal obligations

We do not sell, rent, or trade your personal information with third parties.

SMS Privacy Policy

CareConnect Texas may disclose Personal Data and other information as follows:

a. Third Parties that Help Provide the Messaging Service: 

We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

b. Additional Disclosures: 

Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 
c. SMS Messaging Practices
  • CareConnect Texas uses SMS messaging only for service-related communications with clients. Messages include appointment confirmations, reminders, caregiver assignment notifications, en-route updates, scheduling changes, and other updates related to a customer’s care.
  • Message frequency varies based on appointments and service activity (typically 1–5 messages per appointment).
  • By providing your phone number and opting in, you consent to receive these SMS messages from CareConnect Texas. Consent to receive SMS messages is not a condition of purchase.
  • You may opt out at any time by replying STOP to any message. You may reply HELP for assistance.
  • CareConnect Texas does not send marketing or promotional SMS messages.

Health Information (HIPAA Notice)

As a provider of healthcare-related services, certain information you provide may be protected under the Health Insurance Portability and Accountability Act (HIPAA).
We handle all health information in accordance with HIPAA standards to ensure confidentiality, security, and lawful use.

Information Sharing

We may share information only in the following situations:

  • With your consent or authorization

  • With healthcare professionals or caregivers directly involved in your care

  • With insurance companies or payers to process claims or payments

  • With trusted service providers who assist in website hosting, marketing, or billing (bound by confidentiality agreements)

  • When required by law, court order, or government regulation

Cookies and Tracking Technologies

Our website may use cookies and analytics tools (such as Google Analytics) to:

  • Understand user behavior

  • Enhance performance and user experience

  • Measure marketing effectiveness

You can choose to disable cookies in your browser settings.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse.

However, please note that no online platform is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

  • Request access or correction of your personal information

  • Withdraw consent for marketing communications

  • Request deletion of your data (subject to legal or contractual restrictions)

To exercise these rights, please contact us at: moc.saxettcennoceracobfsctd-3d3a9c@olleh

Third-Party Links

Our website may contain links to other sites (for example, insurance providers or partners).
We are not responsible for the content or privacy practices of those websites.

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

CareConnect Texas

EIN: 39-4768477

1400 Coit Rd Suite 106, McKinney, TX 75071, USA
moc.saxettcennoceracobfsctd-5b1db1@olleh
(469) 567-9868
www.careconnecttexas.com